Returns that pay you back
Reverse-Flow runs your returns for you. Your customer starts a return with a simple text message. There's no portal and no login. They get a prepaid shipping label in seconds, and you see every return in one dashboard, from request to refund.
1. Your customer texts in
The customer sends a text to start the return. We collect the order, the item, and the reason automatically.
2. The label goes out automatically
A prepaid return label is created and texted straight back. Nobody on your team touches it.
3. The return gets verified
AI-assisted verification checks the returned item before money moves, which catches mistakes and abuse that cost you money.
4. Refund and recovery
The refund is logged, and each return is routed to where it recovers the most value: back on the shelf, refurbished, or liquidated. You see what every return recovered.
Done for you, not software to learn
Setup includes configuration, connection to your Shopify store, training for your team, and 30 to 60 days of support after launch.